Triangle Black

Responsible Gaming

Royal Vegas is committed to providing the very best online entertainment by offering its players a fun, legal and safe gaming platform. This means doing everything possible to give our players an enjoyable, responsible and safe gaming experience.

Royal Vegas fully supports responsible gaming. Whilst the majority of players gamble for entertainment, we recognise that gambling can be addictive, and that there are a small number who may lose control of their gameplay. To ensure that you continue to enjoy safe and manageable play, please bear in mind that gambling should be seen as entertainment and not as a means to make money. Please keep track of the time and money you spend while gambling and make use of our other tools to keep playing responsibly.

What Is "Gambling Addiction"?

Did you know that pleasure can quickly turn into compulsion? It is a serious concern of Royal Vegas not to give compulsive gambling any room at all, because the onset of gambling addiction causes profound problems, not only for the player, but also for the player’s family and friends.

Gambling addiction is when the "will to play" becomes an obsession, an all-dominant urge even if it harms the gambler The gambler not only loses a lot of time and money, but also self-confidence and self-respect. Players are increasingly neglecting important aspects of life such as family, work, hobbies and social commitment. This is usually a lengthy process, and those affected often recognize the addiction very late.

The Three Phases of Gambling Addiction

Gambling addicts usually go through three stages of addiction:

  • Stage 1: The Adventure or Winning Phase
    In this phase, the end of the game often wins larger amounts. This experience can lead to the illusion that you can influence the profit by your actions and that you do not only win by pure luck. Inevitably occurring losses are seen by the end of the game as a result of explainable external causes and gloss them over. It becomes alarming if the player continuously spends a lot of money or even takes out loans in order to be able to continue playing. All loans only serve the purpose of being able to play again.
  • Stage 2: The Loss Phase
    In the next stage, the players only use borrowed money. They try to hide these loans as much as possible. In general, the creeping distancing from the family and circle of friends begins at this stage. The way into isolation is fast tracked. The gambler is still convinced that he can get his debt situation under control again. "As soon as I no longer have any debts, I stop playing," is a typical statement at this point.
  • Stage 3: The Phase of Despair
    In the end, playing becomes an all-day occupation and the all-dominant purpose of life. The result is the loss of relationships, work and recognition. The boundary between problematic and addictive play is often fluid. Although not every stage necessarily has to move on to the next.
 

What Player Protection Measures and Support Do We Provide?

Underage Gaming

Playing with us is restricted to persons aged 18 years and older. Age verification checks are done at the point of registration to ensure we do not offer gambling to minors.

If you share your computer or mobile device with friends or family who are under the legal age to participate in our games, and you would like to restrict their access to this site, please click here to register with this filtering company.

Deposit Limits

You are required to set the amount of money you can deposit over a given period. With these limits in place, you will have full control over your gameplay. You may change your limits at any time. A change to lower the amount you can deposit will be applied immediately. Raising your limits will take 7 days to come into effect. We offer the ability to set daily, weekly and monthly deposit limits.

Self-Test

If you are concerned about your gambling despite the above protection measures, we offer a quick and easy Self-Test to evaluate your gambling behaviour. If you answer YES to seven or more of the questions, you should consider speaking to a professional and take action as recommended or use our exclusion tools to make sure your gambling stays fun.

If you are worried about your gaming behaviour, please consider speaking to a professional as listed below:

Gambling Therapy: www.gamblingtherapy.org/de

Gamblers Anonymous: www.anonyme-spieler.org

Mandatory Gaming Breaks

To keep your gambling habits healthy, we have a 60-minute play, 5-minute break policy. This means that for every 60 minutes of activity at Royal Vegas, you’ll need to take a 5-minute break, which we’ll notify you of via a pop-up message. To start the timer on your break, you’ll need to click or tap ‘OK’ once you receive the pop-up.

Self-Exclusion

If you are concerned about your gambling behaviour and feel gambling has become a serious problem, you may choose to exclude yourself for a given period. During this time, we will take all responsible steps to ensure you do not receive any promotional material.

You may want to consider one of the following exclusion options that will prevent you from being able to deposit or place bets:

Temporary Exclusions

  • 48hr Pause: This will prevent you from any gameplay and deposits for 48 hours and is in immediate effect once you press the 48hr Pause button at the top of your screen. This exclusion will automatically lift once 48 hours have passed.
  • 3-, 6- or 12-Month Self-Exclusion: Depending on which option you select, this will prevent you from any gameplay and deposits for a period of 3, 6 or 12 months. After the exclusion period has passed, you will need to contact our Support Team to reactivate your account.

Permanent Exclusions

If you select to self-exclude permanently, you’ll be prevented from gameplay and deposits indefinitely. As above, should you wish to reactivate your account, you will need to contact our Support Team to request whether you are eligible.

In case of questions or concerns, or whether you simply need to speak to someone, please feel free to contact our Support Team, who are available 24/7.

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